The Coordination Gap · Upstream Operations

The exception is visible.
The response still takes hours.

SCADA records the condition. Production, maintenance, and field context live elsewhere. People spend the delay assembling evidence, finding the accountable owner, and securing approval while the operation waits.

See Where the Time Goes
One illustrative production exception
Well down at 7:00 PM → Found on the morning route → 14 hours before coordinated response

One recurring exception. One asset group. Read-only first.

The Problem Is Response Latency

The software saw it at 7:00 PM. The operation responded the next morning.

This is not a sensor problem. It is the manual coordination gap between a visible condition and a review-ready decision.

Illustrative · Adjust to Your Operation
Hour 0

The condition is detected.

SCADA records the change immediately. The surrounding production, maintenance, and asset context remains scattered.

Hours 1–13

People assemble the response.

Ownership, evidence assembly, operating constraints, and approval move through calls, texts, and manual checks.

Hour 14

The intervention is approved late.

Deferred-production exposure equals response delay multiplied by the affected asset’s rate and the operator’s own netback.

01 · Evidence
Facts live across systems.
02 · Ownership
The accountable person is found manually.
03 · Approval
Reasoning and constraints are reconstructed.
04 · Outcome
Completion may not prove recovery.
14 hours× 45 BOE/day× your operator netback= illustrative deferred-production exposure
The Product Answer

Put the decision, not another alarm, in front of the accountable person.

RealAware assembles the supporting and conflicting evidence, frames a bounded response, names the owner and approver, and preserves the system that remains authoritative.

  • One review-ready response instead of a cross-system search.
  • A named human between every draft and governed write.
  • Execution and recovery stay separate, auditable states.
A drafted work order marked Needs review and CRITICAL, routed to Maximo in DRY_RUN, with the named approver and an Approve button visible.
Product interface rendering · Demo data · Not a live capture
The approval is the product.
Not customer data
Start With One Loop

Start with one measurable production-response loop.

RealAware begins with one recurring production exception, one operating team, and one asset group—not a transformation program.

01

Sense

Start with an exception already detected by your system.

02

Assemble

Join the relevant evidence, constraints, and gaps.

03

Recommend

Frame one bounded intervention with visible uncertainty.

04

Approve

Put the evidence and recommendation before a named human.

05

Execute

Hand off the approved action or write back where configured.

06

Verify & Learn

Check the physical outcome before claiming recovery.

AI drafts. Your people approve. The ledger verifies.

RealAware joins the relevant evidence and operating constraints behind the scenes. When the evidence does not support a claim, the gap stays visible.

Read-only first Human approved Existing systems remain authoritative Measured against your baseline
Your team brings

One recurring exception, the people who own and approve the response, and access to the relevant read-only evidence.

Expansion gate

The loop expands only after both teams agree the evidence, ownership, response-time baseline, and review process are working.

Governed write-back switches on only after the read-only phase earns it: DRY_RUN first, LIVE on your schedule.

Illustrated Product Story

Watch one exception move through the full loop.

Ninety seconds, one production exception—evidence assembled, an intervention recommended, a named human approves, and the recovery is verified.

Illustrated product story · 90 sec · Demo data
What The Operator Sees

See what the response can, and cannot, support.

Two more views from the same demo-world exception: grounded reasoning and measured outcome.

Demo World · Not Customer Data
A reasoning panel labelled six steps and two gaps: two evidence lines marked GROUNDED, one PARTIAL, one UNGROUNDED, two ranked hypotheses at 0.62 and 0.24, and two explicit gap notes.
Interface rendering · Demo world

It shows what it can’t support.

Each line is marked grounded, partial, or ungrounded; competing hypotheses stay visible and weighted; and a missing source is stated as a gap instead of being written around.

A decision and outcome ledger with one row per loop: a production response recovered with an estimate of $37,400 against $31,880 realized, and a supply-chain loop marked Unverified with its realized value shown as unmeasured.
Interface rendering · Demo world

Estimated and realized are different columns.

One row per loop—sensed, approved, executed, verified. A loop that was never measured reads unmeasured rather than being counted as a win.

Not Another Dashboard

Keep the systems that record the work. Add the layer that coordinates the response.

Existing systems
RealAware
SCADA detects and records the condition.
Coordinates the response.
Production systems record volumes.
Estimates production at risk.
CMMS records work.
Shows why the work should exist.
People approve the intervention.
Shows the evidence and captures accountability.
Systems mark work complete.
Verifies whether the physical outcome improved.

Facility-aware response

A compressor problem is not twelve well problems. RealAware sizes the response by dependent production at risk—what sits downstream, how much of it has no alternative feed, and how long the exposure runs.

The same view flags work already scheduled nearby, so one trip can cover both.

A work-order packet with an Operating Graph blast-radius panel: six downstream assets across two hops with criticality per hop, $45k cost exposure, a two-hour ETA horizon, two with no alternative feed, and a related work order two days out that could be bundled.
Interface rendering · Demo world

Dependent production, priced at the point of work.

A source connection card for OpenInvoice showing reads from a demo mirror, write-back set to dry-run, freshness of 41 minutes, and routing to a cost decision in DRY_RUN.
Interface rendering · Demo world

Every connection declares what it can do.

Coexistence is a setting, not a promise

Each source shows what RealAware reads, how fresh it is, and whether it can write back. Write-back starts at DRY_RUN: the action is drafted and the intended write is recorded, but nothing posts to your system of record.

Switching a connection to LIVE is your decision, per system, on your schedule.

Why Operating Teams Can Trust It

Governed by design, from first signal through physical outcome.

Named human approval

Nothing is initiated without the accountable person.

Evidence before recommendation

Supporting, conflicting, and missing evidence stays visible.

Read-only starting posture

The first engagement does not need to create a new operational dependency.

Verified closure

Completed work is not automatically treated as a successful outcome.

Deployment and Security Review

Make the boundary explicit before connecting anything.

Review the read path, data flow, tenant boundary, approval model, write-back posture, and integration status with the product team before the first workflow begins.

Request the Security Overview
What We Prove in the First Engagement

What gets measured—before anyone claims improvement.

The first loop starts with a baseline and an agreed scorecard. Both teams can see what changed, what did not, and where the response still loses time.

Exception-to-owner time
How long it takes to establish accountable ownership.
Exception-to-approved-action
Elapsed time from the exception to an approved intervention.
Evidence completeness
Required, conflicting, and missing context at decision time.
Supervisor and engineering effort
Manual time spent searching, reconciling, and coordinating.
Recommendation disposition
Acceptance, modification, and rejection—not just approvals.
Verified resolution
Interventions that reach a checked physical outcome.
Deferred-production exposure
Response delay evaluated against the affected asset’s rate and your operating economics.
The honest measurement contract: RealAware does not guarantee production improvement. It establishes the baseline, records the response, and gives both teams an auditable method—the decision & value ledger—for evaluating operational impact.
Focused by Design

Start with Production Response. Expand only after measured proof.

Each next workflow must earn its place against the same evidence, approval, and verified-outcome standards.